Creating meaningful connections to support customers

Initial exploratory work to develop use cases, user flows, and utterances for a customer support chatbot

While working at an agency I had the chance to develop utterances, conversation scripts, and flows for two chatbot projects.

The work was in the initial exploratory phases. A sampling of this work can be found in the images below.

 A sample user flow for a customer support chatbot.
A sample user flow for a customer support chatbot.

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