Increasing user comprehension and mitigating drop off risk during enrollment in a secure payment solution
Developing an overarching content strategy for multiple software tools across a project portfolio
Creating voice and tone guidelines and an overall content strategy for a personal finance education app
Creating a cohesive user journey for a suite of mobile-first payment solutions
Organizing a design team’s documentation and workflow to increase efficiency, collaboration, and stakeholder awareness
Initial exploratory work to develop use cases, user flows, and utterances for a customer support chatbot
Created a design language and style guide for data visualizations as part of a more interactive, user-friendly content strategy
Caring for the carers through a mobile app offering support and guidance